CRM for travel agencies that turns inquiries into bookings

In travel and tourism, CRM means managing every traveler relationship from the first inquiry to the next booking. Travel agencies, tour operators, DMCs and travel advisors use a CRM to capture requests, track bookings through each stage, store traveler preferences and documents, and stay in touch after the trip. The goal is fewer lost inquiries and more repeat bookings.

The best travel CRM is the one that fits how your agency sells. Look for four things: inquiry capture from email, WhatsApp, social media and your website; a booking pipeline you can adjust to your own stages; automated reminders tied to quote, payment and travel dates; and a client record that stores trip history and preferences. NetHunt CRM covers all four, works inside Gmail, and starts at $24 per user per month. If you also use a booking engine or itinerary builder, NetHunt works alongside it as your sales and client-management layer.

Free CRM plans exist, but most are generic tools that limit users, automation or storage, and none come set up for travel bookings. For a travel agent, the deciding factors are inquiry capture from WhatsApp and email, a booking pipeline, and date-based reminders, which free plans usually restrict. NetHunt CRM doesn't have a free plan, but you can try it free with your real inquiries; paid plans start at $24 per user per month.

No. NetHunt CRM is a sales and client-management system, not a booking engine, GDS or itinerary builder. It manages everything around the booking: inquiries, quotes, follow-ups, client details, documents, payment reminders and repeat sales. Most agencies use it alongside the booking and itinerary tools they already have.

Yes. You set your own pipeline stages (for example, New inquiry → Quote sent → Deposit paid → Confirmed → Travelled), your own fields (destination, travel dates, budget, number of travelers) and your own automation rules. No coding is needed, and you can change the setup whenever your process changes.

Yes. Clients, bookings and partners such as hotels, transport providers or DMCs can each have their own folder with their own fields. Records are linked, so a client card shows all of that client's bookings, and each booking shows the partners involved.

Yes. NetHunt brings inquiries from WhatsApp, Instagram, email, website forms and calls into one CRM. Each new request can be assigned to the right advisor automatically, and the full conversation stays attached to the client record.

Yes. You can create tasks and reminders based on booking stage and dates: a follow-up two days after a quote, a payment reminder before the deposit deadline, a document request before departure, or a check-in message after the trip. All workflows are built without code.

Yes. You can import clients and booking history from CSV or Excel files or from another CRM, and map them to your own fields, so you don't start from scratch.

You can start a free trial right away and test NetHunt on your real inquiries. Most small agencies set up their pipeline, import clients and connect email within a few days.

Start with six essentials: inquiry capture from every channel; a booking pipeline with your own stages; a client record with trip history, preferences and documents; reminders tied to quote, payment and travel dates; segments for repeat-sales outreach; and reports on response time and conversion. If your team works in Gmail, a CRM that works inside the inbox saves time switching between tools.

Most travel agents combine several tools: a GDS or booking platform (such as Amadeus, Sabre or Travelport) or supplier portals to book travel, an itinerary or proposal builder, accounting software, and a CRM to manage inquiries, clients and follow-ups. The CRM is what connects the sales side: it shows which inquiries need a quote, which bookings are waiting for payment, and which past clients to contact again.